The Association of Metropolitan Water Agencies (AMWA) awarded Houston Water with the 2020 Platinum Award for Utility Excellence.
Houston Water provides drinking water and wastewater services to 2.3 million customers. This type of planning for sustainable, long-term utilities that are more resilient to the effects of climate change and other stressors is part of developing a strategic plan with the city’s stormwater utility using a One Water approach.
Its focus on asset management has helped reduce operational costs and has allowed for development of a risk-based prioritization of preventive maintenance.
It actively engages with stakeholders to meet or exceed expectations and has reduced its customer response time by 96,000 days, increasing customer satisfaction by 73 percent.
