Tuesday, 21 March 2023 12:26

HPW worker’s professionalism a shining example

Customer service is an integral part of the City of Houston. A local resident sent this note to us to let us know how HPW Permit Technician Shawna Bailey’s professionalism ensured her customer satisfaction experience:

Good morning Ms./Mrs. Lyles,

I am reaching out to let you know the excellent service I received from Shawna Bailey. 

I submitted a request for a Certificate of Occupancy for our health education school. From my initial request until the end, Shawna was prompt in her response and very professional. We live in a day and time where the delivery of great customer service is few and far between. In communicating with Shawna, I never felt ignored and my questions were always answered within a timely manner. Shawna should be training others on how to deliver excellence. That's how good she is! 

It would behoove you to promote and retain Shawna Bailey as an employee. 

If you have any questions regarding my experience, please feel free to reach out. 

Make it a GREAT day, 

RK Clinton, RN,




Read 238 times Last modified on Tuesday, 21 March 2023 12:27