Wednesday, 24 August 2022 16:18

Billman uses grace and professionalism to work with customers

As an assistant chief inspector for Houston Public Works, Kerryann Billman always works to ensure buildings are up to code. Her efforts were recently highlighted by Houston resident Samuel Boutwell of Houston. This is what he shared to HPC-HPW Chief Inspector, Lawrence Childress:

Good morning Mr. Childress,  

I wanted to personally reach out to thank Ms. Billman and your department for showing our community that the city does care and willing to help us when needed. 

We greatly appreciate everything code enforcement has done in our community to make it a better place for us. At the end of the day, we all leave work then come home to different communities we call home. Your department has help keep our homes a beautiful place! 

I know everyone there works very hard and tasked daily with many goals. That is why I wanted to say Ms. Billman has not only stayed on task to ensure results were made, but she did it with grace!! Ms. Billman is by far the most professional code enforcement officer I have spoken with. I not only enjoyed receiving her calls, but also was reassured things would be handled without her even saying it. That is a great employee. 

As a business owner, I appreciate a dedicated hard-working employee. You can simply see this by the first conversation we had. I knew there would be a great outcome even though the situation was by far the worst ones I’ve seen. 

Ms. Billman has earned her title and that shows your leadership is on point with leading your department to be the best it can be. I would be grateful to have an employee as her. 

With that being said, I wanted to give Ms. Billman a VERY BIG KUDOS from myself and several neighbors on our street. THANK YOU!!! 


Samuel Boutwell
1010 North Ln.

Read 622 times Last modified on Wednesday, 24 August 2022 16:19