A Houston Public Works inspector and crew took customer service to a new level when they resolved a water outage for Houston resident Dr. Dan K. Eidman at his house west of Memorial Park.
Eidman had many compliments to share about the experience in a letter to the Mayor’s Office.
To Whom it May Concern:
I am writing this letter of recognition/commendation to acknowledge the recent outstanding service and professionalism of Ms. Brittney Johnson with the City of Houston Public Works Department in the Water Maintenance and Repair Division.
On Sunday, June 26, I had a water leak occur that afternoon while I was away at church. I got home at about 3 p.m. My neighbor had already turned off my water supply from the meter. He informed that it looked like to him that I had a water leak on my side of the meter at the street. So, I contacted a private plumbing company Sunday afternoon at about 4 p.m. The earliest that a technician could come to my home was 6 p.m. the following day on Monday, June 27. I was told that a repair crew would come over to my home on Tuesday, June 28th to do the necessary repairs. I met with the crew that morning before leaving for work and was told that they would let me know what they found and send me photos of the “before and after” repairs.
I never received any photos nor any follow up if the repairs were completed. I was told that evening by the plumbing company that the job had been completed. It was not. I was informed the following afternoon by another technician from the plumbing company that there was also a water leak on “the city side” of my meter that needed to be repaired.
I contacted the City of Houston Public Works Department. This was late Wednesday afternoon, but the dispatcher with the City of Houston Public Works was a big help. Brittney Johnson came to my home later that evening with a repair crew. They were terrific!! When I got home late from work that evening, I still had no water service to my home. Apparently, the private plumbing company had not turned my water service back on.
This was through no fault of the city. Fortunately, Ms. Johnson followed up with me later in the afternoon on Thursday, June 30, to see if all was OK at my house. I had now been without water service for more than four days. Ms. Johnson offered to go over to my home late on the afternoon of June 30 to evaluate the problem and help get my water service finally turned on. She was not on duty at that time, but she offered to go to my home anyway to help correct the problem. Ms. Johnson identified the problem and got my water service restored that evening after almost five days without any water service.
In my opinion, Ms. Brittney Johnson should be certainly recognized and commended for going way above her usual obligation to help service homeowners like myself. She demonstrated the highest degree of professionalism and duty to her job with the City of Houston and should be commended for her service and dedication.
I would also like to acknowledge the members of the repair crew who came to my home on the evening of June 29 to do the repairs. They did an amazing job, as did Ms. Johnson!! I’m also going to send a copy of this letter to Mayor Sylvester Turner to inform him of the outstanding service that I received from Ms. Brittney Johnson and the other members of her crew. They are the best!! Thank you!!
Dan K. Eidman M.D.