Resident participation in community boards and commissions is essential for their success. Those boards and commissions would not work without the volunteers who share their time and expertise for the benefit of the community by setting policy, settling disputes, aiding fellow citizens, fundraising, and planning for Houston’s future.
So when a resident turned to Mayor’s Office for help researching where to volunteer, he found a helping hand and wealth of information, which encouraged him to compliment the guidance and advice he received.
In a letter to the Mayor’s Office, Patrick Shields, president and CEO of Shields Hospitality in Houston, wrote that Administrative Specialist Jackie Schuessler-Kimsey was a model of customer service.
“I wanted to take a moment and bring your attention to an outstanding team member, Jackie Schuessler-Kimsey,” Patrick wrote. “Last week, I was researching what type of boards/commissions I wanted to become involved in. I had been e-mailing trying to obtain some information on the process and requirements. Mrs. Kimsey took the time to educate me on this and answered all my questions. She did not rush me off the phone or just say go check the website. It was refreshing to see that she genuinely cared and ensured I was taken care of. She is a true asset to your department and sincerely hope she is recognized for this.
“Too often we hear complaints and not enough positive feedback. She even sent a follow up e-mail to let me know she checked and my application was submitted, since on the day I was trying to complete it there was an issue with the website.
“We all need more Jackies in our organization. She truly knows hospitality and how to make lasting impressions.”