The City Savvy team received this email from Jairo Irias, a field supervisor with Houston Public Works, who wanted to commend Demarkus Phillips, a concrete field supervisor, and his crew for the work they did in the 4400 block of Quitman:
Hello Mr. Phipps, I am writing this email to compliment your crew. On Dec. 1, 2020, your crew came out to correct horrible work done by the Public Utility Division on Nov. 30, 2020. I am so glad and proud of the work and communication skills your crew showed. I am writing this e-mail to let you and the mayor’s office know this is how city workers should conduct themselves. The crew that came out on Nov. 30, 2020, had no communication skills and made a terrible mess of my neighbor’s yard and walk-way. My fence was damaged and in need of a total repair. Your crew came out and spoke very kindly to me. They reassured me that all repairs would be taken care of. They also apologized for the previous crew damages to the neighbor’s yard and my fence. I asked your crew to contact you (their supervisor) and they did so with no hesitation. After speaking to you, you were also kind and understanding, reassuring all work would be taking care of. They went above and beyond to calm my anger about the damages.
Again, I would like to say THANK YOU AND YOUR CREW for a JOB WELL DONE.
We’d like to share that exact sentiment… BIG UPS BIG UPS!!!