Medical benefits plan enrollment and re-enrollment often involve questions and trepidation.
So when an HPD retiree received a quick and sure reply to his Medicare question, he wanted to let people know how responsive HR Benefits had been.
Anthony Kivela, executive director of the Houston Police Retired Officers Association, emailed that one of the association’s members had expressed how impressed he was with HR Benefits. Kivela said the HPD retiree complimented HR’s quick response to a Medicare question.
He emailed the question and received a fast, same-day reply.
“All I know is that as the Executive Director of our organization, I personally get so many emails regarding Open Enrollment info, that it is difficult for me to promptly respond to each one on the same day received,” Kivela wrote.
“Accordingly, I can’t even imagine how many inquiries your office receives.
Please pass along my complements to your entire staff, and thanks to you two as well! What you are doing is being recognized, and the organization and preparation on this roll-out is noteworthy.”