Allison Hartzell was frustrated at inexplicable high water bills until a Houston Public Works employee suggested a different meter test. The issue was quickly resolved after Houston Public Works employees Jaris Wilcox and Ronnie Golden did a little investigating. Hartzell was so impressed with their service that she wrote a glowing letter to Mayor Turner.
"(Wilcox and Golden) were so pleasant and professional. I offered them a coke which they politely refused saying it was against the rules. Meanwhile, they spent over an hour and a half testing then replacing my meter - which failed the test. I'm sure you get regular complaints so I wanted to make sure I let you know that these two are impressive representatives of the City. Golden got wet and a bit muddy due to the conditions but they were so nice, explained what they were doing and did not mind all my questions. Please commend them, they are working hard and making us Houston Proud."