Sandhya Venkataramani wrote to Mayor Turner to compliment Houston Permitting Center employee Joyce Chang (Hsiu-Ying Chang). Here's what she had to say:
"I approached her on Monday about the process involved in obtaining a certificate of compliance for the property located at [redacted address] Ms. Chang has been very professional and helpful. She was very patient and provided me with the resources and steps involved in this process. While I am waiting for the issue to get resolved, I wanted to let you know that Ms. Chang's professionalism and enthusiasm to get to the root of the issue, exceeded my expectations. She is a great asset to your team and your organization. Kudos to City of Houston for hiring such great professionals."