Robert Swope wrote to Houston Public Works leaders to share his exceptional customer service experience with HPW Field Supervisor Herbert Payne, who has worked for the city for 28 years.
"I have been in contact with Mr. Payne for several years now, and anytime I call him about our drainage ditches, he has a crew out to take care of it immediately," Swope wrote. "I called him this week about a sick tree and he had a crew out there the very same day to take a look at it and make an assessment. He is also excellent about communicating back to me if I leave him a voicemail. It would be fantastic if all city employees took their job as seriously as Mr. Payne."