César Izaguirre wrote to Mayor Turner to shine the spotlight on customer service from Houston Permitting Center’s Senior Plan Analyst Arnaldo Madera. Here’s what he had to say:
“I would like to express my gratitude, respect and appreciation. Working on my permits, [Madera] explains the process really well and helped me to solve problems I had on my drawings. His extraordinary ability to analyze problems and outline necessary courses of action was invaluable.
“When he was helping us, we could notice he is a creative problem-solver, always cheerful, always behaves professionally with sensitivity and concern for others willing to go beyond what is required. It was very helpful that he speaks English and Spanish so everything was easier for me. He did his best job taking care of the information clarifying all the doubts that arose.
“I can conclude that Mr. Madera has a strong motivation for work. He is a focused and determined person. For this and much more I think he deserve some kind of recognition.”