image of workers putting on a roof

Houston resident Dewy Bailey needed to replace the shingle on her roof.

The roofing company working on her project started the application process eight weeks prior but still did not have the official permit. The roofing company had submitted all the requirements, but the process was delayed. Ultimately, Bailey was able to get the assistance needed to clear the way for the permit. This was her email to the mayor’s office: 

Dear Mayor Whitmire, 

I would like to take this opportunity to thank you for your prompt action. J.A and Veronica have done an amazing job in resolving the problems in less than 24 hours. They identified and provided exactly what my roofer needed to obtain the permit to re-roof my home. I can’t express how much their support helped me advance the project and made my severe anxiety a little more manageable. 

Thank you again for your support. It made a real difference in the progress of my home improvement and my mental health. Highly appreciated. 

Regards, 

Dewy Bailey