311 agents temporarily trade phone calls for practical field experience to improve customer service.
Take a ride-along with a Solid Waste Management driver. You never know what you might see on the curb on heavy trash day.
The city of Houston is embarking on a fresh approach to persistent homelessness. Accessing federal funds to build apartments will give people living on the streets for more than a year a place to call home.
Drug addiction was behind Freddie Johnson's two decades of homelessness. But when he put crack cocaine behind him and moved into a low-cost apartment complex, he became living proof that homeless prevention efforts really do work.
A lot has to go just right in order to find "the right one." But the holiday tree matchmakers did a great job this year.
Brenda Scott has worked here for 25 years and has risen to the position of deputy assistant director of Housing and Community Development. Her position as the pastor of a local church is a higher calling.
Shady Lane Park has received an extreme makeover and has been transformed into a Northside neighborhood's refuge.