From routine to the bizarre, 311 Master Agent Kimberly Carrier answers more than 100 calls a day.

This community outreach coordinator provides housing answers for residents in need.

Houston summers can be brutal. Don’t forget to safeguard your pets from seasonal and heat-related injuries. 

A creative BARC event brings attention to adoptable senior pets.

A major Department of Neighborhoods project chips away at overgrown weeds and illegal dumping at Acres Homes properties spanning a city block.

A new Health Department program is working to reduce the social distance between residents and law enforcement. 

Curbside glass recycling is back, but the new FCC facility brings so much more to the community — cost savings, jobs and environmental education.

Officer Nestor Garcia makes a triumphant return to full duty in January after multiple life-threatening injuries and 16 months of rehabilitation.

Employees from 311, BARC and HPD teamed up to tame a wild situation.

Landmarks in African-American history and culture can be found from one end of Houston to the other.

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