Tips

Something to Help You Along

image tips

Useful Tips

  • File not found error when accessing the enrollment form

    You may need to press F5 a few times to refresh the pop up window. If that fails to work, contact the HITS client services help desk at 832-393-HITS. Or call Benefits Customer Service at 832-393-6000.

  • Person is already being processed error when accessing the enrollment form

    Close all the pop up windows and log out of ESS, then log on again and try accessing the form. You may need to press F5 a few times to refresh the pop up window. If that fails to work, contact the HITS client services help desk at 832-393-HITS. Or call Benefits Customer Service at 832-393-6000.

  • ESS downtime during payroll

    ESS will be down on the following days for payroll processing:

    Saturday, April 11 from 2 p.m. – 7 p.m. and Monday, April 13 from noon to 3 p.m.

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