Monday, 26 March 2018 19:52

Meka Southward offers exceptional customer service

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Penny Harris wrote to Mayor Sylvester Turner to thank Meka Southward for her assistance in resolving an unusually high water bill. 

Here’s what she had to say: 

“Meka answered the high bill inquiry phone line when I called to question why my current water bill was 3 ½ times higher than last month. She looked up my account and explained exactly on which dates the three unusual spikes in consumption had occurred. She spoke in a concise, clear and professional but pleasant and friendly manner throughout the conversation.” 

“When neither of us could pinpoint a reason for the unusual usage on those dates Meka offered a solution that was agreeable to both of us. We are going forward with her proposal. I hung up the phone feeling satisfied.”

 

Read 89 times Last modified on Monday, 26 March 2018 20:17