During Hurricane Harvey, 911 Telecommunicatiors at the Houston Emergency Center experienced an unprecedented volume of emergency calls, as manny as 75,000 in one day. Erika Wells, a 911 operator, was interviewed by the Associated Press, and showed the nation what it takes to help Houstonians in their time of need.
An excerpt from the article:
"In the thick of a paralyzing storm and its aftermath, the weight of this swamped city’s problems are landing at the cavernous 911 call center, where operators are racing to keep up as people dial in by the tens of thousands," reported AP's Matt Sedensky. '“This is like nothing we’ve ever experienced before,' operator Erika Wells says, in a short reprieve between calls. At its worst, from Sunday into Monday, some 75,000 calls poured in, more than eight times the normal 24-hour load, and those dialing sometimes endured long waits to reach an operator. Even as time passed and the volume dropped, more than 21,000 people called between Monday afternoon and Tuesday afternoon, when an Associated Press reporter was given exclusive access to observe work at the center. In a single hour, dozens of calls can arrive at a single operator’s headset."
Read the full story: ‘Hell’s breaking loose’: A 911 center under siege by Harvey"